The world is paralyzed and at Amaszonas we know that for now the best way to help is not to move, we reiterate our commitment to Bolivia and South America.

We can't be together, but we can be united!

 

Bolivia

Amaszonas Línea Aérea informs our users that, due to the expansion of COVID-19 worldwide, and in compliance with the supreme decree of National Sanitary emergency and the ruling of the national authorities, the following measures are being taken:

 

1. Changes to passengers with flights to and from Bolivia and within Bolivia:

a. Reprogramming of flights to and from Bolivia, without penalty or fare difference for trips scheduled from March 18 to April 15, 2020. It allows a single change to be used until November 30, 2020 or until the validity of the ticket (what make it happen first)

b. Refund, according to tariff regulation

2. Contact channels:

b. Bolivia: Call center 901 105500

In compliance with the Bolivian government measure that declares a health emergency and quarantine to deal with the covid-19 and precautionary health for all Bolivians, Amaszonas suspends all its air operations from 00:00 on Sunday March 22 until Wednesday 15 of April 2020 (any information contact our Call Center)

Perú

Amaszonas Línea Aérea informs our users that, due to the expansion of the coronavirus worldwide, and respectfully following the guidelines issued in the neighboring country of Peru according to the Supreme Decree, it communicates that the following measures are being taken to transfer passengers to and from the city of Cusco:

1. Changes to passengers with flights from Amaszonas destinations and to Cusco:

a. Reprogramming of flights to and from Cusco, without penalty collection or fare difference

b. Voluntary changes without penalty collection, applying the corresponding rate readjustment to fly until November 30 or the validity of the ticket (whichever comes first), for trips scheduled from March 15 to April 15. Allow a single change

c. Refund, according to tariff regulation

2. Contact channels:

b. Bolivia: Call center 901 105500

c. Peru:

                      977 134 477 This email address is being protected from spambots. You need JavaScript enabled to view it.

                      987 052 ​​206 This email address is being protected from spambots. You need JavaScript enabled to view it.

                      981 225 121 This email address is being protected from spambots. You need JavaScript enabled to view it.

            Lima: 951 210 948 This email address is being protected from spambots. You need JavaScript enabled to view it.

Chile

Amaszonas Línea Aérea informs our users that, due to the expansion of COVID-19 worldwide, and respectfully following the guidelines issued in the neighboring country of Chile according to a state statement, the following transfer measures are being taken to passengers from and to the city of Iquique:

1. Changes to passengers with flights to and from Iquique:

a. Reprogramming of flights to and from Iquique, without penalty collection or fare difference for trips scheduled from March 18 to April 15, 2020. Allows a single change to be used until December 31, 2020 or until the validity of the ticket (what make it happen first)

b. Refund, according to tariff regulation

2. Contact channels:

b. Bolivia: Call center 901 105500

b. Chile: Call center 57 - 2413209

The frequency of flights to and from Iquique may be reduced according to the regulations of the neighboring country.

AMASZONAS URUGUAY 

Amaszonas Uruguay informs our users that, due to the expansion of the coronavirus worldwide, and in strict compliance with the determinations made by the Argentine, Paraguayan and Bolivian authorities to restrict the movement of its citizens, Amaszonas Uruguay reports the suspension of its operations towards said destinations, protecting the health of our travelers.

Humanitarian and repatriation operations are saved from this determination by reaffirming our commitment to the health and well-being of our passengers and their families.

1. Changes to passengers with flights from Amaszonas destinations:

a. Flight rescheduling, no penalty charge or fare difference

b. Voluntary changes without penalty collection, applying the corresponding rate readjustment to fly until November 30 or the validity of the ticket (whichever comes first), for trips scheduled from March 15 to April 15. Allow a single change

c. Refund, according to tariff regulation

2. Contact channels:

b. Argentina: Call center 54 (11) 39858800 / Attention and reprogramming: +54 11 48450100 / hours of operation are from 10:00 to 16:00 from Monday to Friday. / Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

b. Uruguay: Call Center (598) 2 7102200

Paraguay 

Amaszonas Uruguay informs our users that, due to the expansion of COVID-19 worldwide, and respectfully following the guidelines issued in the neighboring country of Paraguay according to resolution 286/2020, it communicates that the following transfer measures are being taken to passengers Paraguayan nationals and residents of Paraguay:

1. Changes to passengers with flights to and from Asunción:

a. Reprogramming of flights to and from Asunción, without penalty or fare difference

b. Voluntary changes without penalty collection, applying the corresponding rate readjustment, to fly until November 30 or validity of the ticket (whichever comes first), for trips scheduled from March 18 to April 15. Allow a single change

c. Refund, according to tariff regulation

2. Contact channels:

b. Paraguay: Call center 21 645-754 / WhatsApp: +595 991 504 481 / Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

b. Uruguay: Call Center (598) 2 7102200

c. Bolivia: Call Center 901105500

The frequency of flights to and from Asunción may be reduced depending on demand

We appreciate your kind attention

SAFETY ON BOARD

1. Cabin fumigation on all flights performed

2. Implementation of cabin disinfection

3. Chinstraps in Aircraft for passengers that show symptoms of a cold or cough.

4. Keep in the Check-in positions alcohol gel for internal and external use.

5. Raise passengers' awareness about compliance with international health regulations.

6. Staff in contact with passengers must wear chinstraps and gloves.

7. Frequent hand washing.

8. Cover the mouth or nose with the forearm before coughing or sneezing.